Get in Touch
We're here to help with your exam preparation journey. Reach out to us for support, feedback, or partnerships.
Send us a Message
📧 Email Support
General Support: support@prepok.com
🕐 Support Hours
Monday - Friday: 10:00 AM - 6:00 PM IST
Saturday: Closed
Sunday: Closed
Emergency support available 24/7 for critical issues
📍 Office Location
QuantumLoop Technologies
Flat C2-12A03, One World Vista
Amar Shaheed Path, Sector 6,
Gomti Nagar, Lucknow, Uttar Pradesh 226010
Frequently Asked Questions
Quick answers to common questions
How do I download and install the PrepOK app?
You can download PrepOK from the Google Play Store for Android devices or the App
Store for iOS devices. Simply search for "PrepOK" and install the official app with our logo.
Which exams does PrepOK support?
PrepOK supports major competitive exams including NEET, JEE Main & Advanced, UPSC
Prelims, and many other entrance examinations. Check our app for the complete list of available exams.
Is PrepOK free to use?
PrepOK offers both free and premium features. You can access basic practice
questions and mock tests for free, while advanced features like detailed analytics and premium content
require a one-time purchase.
How do I reset my password?
You can reset your password by clicking "Forgot Password" on the login screen in the
app, or contact our support team at support@prepok.com for assistance.
How do I report a technical issue?
You can report technical issues through the app's feedback feature, email
support@prepok.com, or use the contact form above with "Technical Issue" as the subject.
Can I use PrepOK offline?
Yes, many features of PrepOK work offline once you've downloaded the content. You
can practice questions and take tests without an internet connection, though some features like
leaderboards require connectivity.
How often is the content updated?
We regularly update our question bank and add new content based on the latest exam
patterns and syllabus changes. Major updates are released monthly, with minor fixes and additions rolled
out more frequently.
Do you offer institutional partnerships?
Yes, we work with educational institutions, coaching centers, and schools to provide
bulk access and custom solutions. Contact support@prepok.com for partnership opportunities.
Can I get a refund for my purchase?
Yes, we offer refunds within 7 days of purchase for new users. Please check our
Refund Policy for complete details and contact support@prepok.com to initiate a refund request.