Privacy Policy

PrepOK ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and services (collectively, the "Service").

1. Information We Collect

1.1 Personal Information

We collect the following types of personal information:

• Account Information: Name, email address, phone number, date of birth
• Profile Information: Profile picture, educational background, exam preferences
• Payment Information: Billing address, payment method details (processed securely through Razorpay)
• Communication Data: Messages, feedback, and support inquiries

1.2 Usage Information

We automatically collect information about your use of our Service:

• Test Performance: Scores, time taken, question responses, performance analytics
• App Usage: Features used, time spent, navigation patterns
• Device Information: Device type, operating system, app version, unique device identifiers
• Location Data: General location information (city/state level) if you enable location services

1.3 Technical Information

• IP address and browser information
• Log files and error reports
• Cookies and similar tracking technologies
• Push notification tokens

2. How We Use Your Information

2.1 Service Provision

• Create and manage your account
• Provide mock tests and educational content
• Generate personalized performance analytics
• Process payments and manage subscriptions
• Enable live mock battles and competitions

2.2 Communication

• Send important service updates and notifications
• Respond to your inquiries and support requests
• Send promotional materials (with your consent)
• Deliver push notifications about test schedules and results

2.3 Improvement and Analytics

• Analyze usage patterns to improve our Service
• Conduct research and development
• Personalize your learning experience
• Detect and prevent fraud and abuse

3. Information Sharing and Disclosure

3.1 We Do Not Sell Your Personal Information

We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

3.2 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our Service:

• Payment Processing: Razorpay (for payment processing)
• Cloud Services: Google Cloud Platform, Firebase (for data storage and analytics)
• Communication: Email and SMS service providers
• Analytics: Google Analytics, Firebase Analytics

3.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

4. Data Security

4.1 Security Measures

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security audits and assessments
• Access controls and authentication mechanisms
• Secure coding practices and vulnerability testing

4.2 Data Breach Response

In the event of a data breach, we will notify affected users and relevant authorities as required by applicable law.

5. Your Rights and Choices

5.1 Access and Correction

You have the right to access, correct, or update your personal information through your account settings or by contacting us.

5.2 Data Portability

You can request a copy of your personal data in a commonly used format.

5.3 Deletion

You can request deletion of your account and personal information, subject to certain legal and operational requirements.

5.4 Marketing Communications

You can opt out of marketing communications at any time by using the unsubscribe link in emails or adjusting your notification settings.

6. Data Retention

We retain your personal information for as long as necessary to provide our Service and comply with legal obligations:

• Account Information: Until you delete your account
• Test Performance Data: For the duration of your account plus 3 years
• Payment Records: As required by Indian tax and accounting laws (typically 7 years)
• Technical Logs: Up to 90 days for security and troubleshooting purposes

7. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

8. International Data Transfers

Your information may be processed and stored in servers located outside India, including in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic functionality
• Analytics Cookies: Help us understand how you use our Service
• Marketing Cookies: Used for personalized advertising (with your consent)

You can control cookie preferences through your browser settings.

10. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We may also send you an email notification if the changes are significant.

12. Contact Information

13. Grievance Redressal

In accordance with the Information Technology Act, 2000, and rules made thereunder, if you have any grievance regarding the processing of your personal information, you may contact our Grievance Officer:

This Privacy Policy is effective as of Aug 1st, 2025.