Refund & Cancellation Policy

This Refund and Cancellation Policy explains the terms and conditions for refunds and cancellations of subscriptions and services offered by PrepOK ("we," "our," or "us"). This policy is designed to comply with Indian consumer protection laws and payment gateway requirements.

1. Service Plans and Billing

1.1 Available Services

PrepOK offers the following services:

• Free Services: Unlimited practice tests, complete results, detailed explanations, mock test participation, AI insights (No payment required)
• Mock Test Analysis: ₹25 per test - Includes All India Rank, percentile analysis, subject-wise performance breakdown, comparison with toppers, time analysis, and personalized study recommendations

1.2 Payment Structure

PrepOK follows a pay-per-use model for premium features. You only pay ₹25 when you want to see your detailed analysis and ranking for a specific mock test. No subscriptions or recurring charges.

2. Payment Policy

2.1 Pay-Per-Use Model

PrepOK operates on a simple pay-per-use model for mock test analysis:

• Most features are completely free forever
• Mock test analysis costs ₹25 per test
• Payment is only required when you choose to view detailed analysis
• No automatic charges or subscriptions

2.2 What's Included in Free Services

• Unlimited practice tests with full results
• Complete solution explanations
• Taking mock tests (participation is free)
• AI-powered learning insights
• Progress tracking and basic analytics

3. Service Access Policy

3.1 Free Services

Free services remain available indefinitely:

• No cancellation needed as there are no recurring charges
• Account remains active with full access to free features
• All progress and data are preserved permanently

3.2 Paid Analysis Access

When you purchase mock test analysis for ₹25:

• Access is granted immediately after payment
• Analysis remains accessible in your account permanently
• No recurring charges or auto-renewals
• Each mock test analysis is a separate one-time purchase

4. Refund Policy

4.1 Refund Eligibility

Refunds are available under the following conditions:

Scenario	Refund Eligibility	Refund Amount	Processing Time
Request within 24 hours of payment	Eligible	100% refund	3-5 business days
Technical issues preventing analysis access	Eligible	100% refund	3-5 business days
Duplicate charges	Eligible	100% refund	3-5 business days
Unauthorized transactions	Eligible	100% refund	5-10 business days
Request after 24 hours of payment	Case-by-case basis	May qualify for refund	5-7 business days

4.2 Non-Refundable Scenarios

Refunds may not be available in the following situations:

• Request made after accessing the mock test analysis
• Change of mind after viewing detailed results
• Violation of Terms of Service leading to account suspension
• Requests made after 7 days from the payment date
• If analysis was successfully delivered and accessed

Note: Since each mock test analysis is a low-cost, one-time purchase (₹25), we evaluate refund requests on a case-by-case basis, considering the circumstances and timing of the request.

5. Refund Process

5.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Email us at support@prepok.com
2. Provide Details: Include your account email, payment reference, and reason for refund
3. Wait for Review: Our team will review your request within 48 hours
4. Receive Confirmation: You'll receive an email confirmation about the refund status

5.2 Required Information

When requesting a refund, please provide:

• Account email address
• Payment transaction ID
• Date of payment
• Reason for refund request
• Supporting documentation (if applicable)

6. Payment Gateway and Processing

6.1 Payment Methods

We accept payments through:

• Credit/Debit Cards
• UPI (Unified Payments Interface)
• Net Banking
• Digital Wallets

6.2 Payment Processing

All payments are processed securely through Razorpay, a PCI DSS compliant payment gateway. We do not store your payment information on our servers.

6.3 Refund Processing Time

Refunds are processed back to the original payment method:

• Credit/Debit Cards: 5-7 business days
• UPI: 1-3 business days
• Net Banking: 3-5 business days
• Digital Wallets: 1-3 business days

7. Refund Processing

7.1 Simple Refund Model

Since PrepOK uses a pay-per-use model with ₹25 per mock test analysis, refunds are straightforward:

• Full ₹25 refund when eligible
• No partial or prorated calculations needed
• Each purchase is independent

7.2 Minimum Refund Amount

All eligible refunds will be processed in full (₹25) as each transaction is a complete purchase.

8. Disputes and Chargebacks

8.1 Dispute Resolution

Before initiating a chargeback with your bank, please contact our support team. We are committed to resolving disputes amicably and promptly.

8.2 Chargeback Policy

Unauthorized chargebacks may result in:

• Immediate account suspension
• Loss of access to all services
• Forfeiture of any remaining subscription period

9. Special Circumstances

9.1 Medical Emergencies

In case of serious medical emergencies preventing service use, we may consider refunds on a case-by-case basis with appropriate documentation.

9.2 Natural Disasters

During natural disasters or emergencies declared by government authorities, we may provide extended access or refunds at our discretion.

10. Consumer Rights

10.1 Indian Consumer Protection

This policy complies with the Consumer Protection Act, 2019. You have the right to:

• Seek redressal for defective services
• File complaints with consumer forums
• Receive fair treatment and transparency

10.2 Right to Information

You have the right to receive clear information about refund status and processing times.

11. Modifications to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. We will notify users of material changes via email or app notification.

12. Contact Information

13. Grievance Redressal

For any grievances related to refunds or billing, you can contact our Grievance Officer:

This Refund and Cancellation Policy is effective as of August 1st, 2025, and is governed by Indian law.